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Baymont Inn & Suites Hattiesburg

123 Plaza Drive, Hattiesburg, MS 39402 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Baymont Inn & Suites Hattiesburg
  • Phone Numbers
      Phone: 1-601-264-8380
      Fax: 1-601-264-8381
  • No smoking
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
123 Plaza Drive Hattiesburg, MS 39402

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Baymont Inn & Suites Hattiesburg  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Baymont Inn & Suites Hattiesburg  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Baymont Inn & Suites Hattiesburg  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Baymont Inn & Suites Hattiesburg  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Baymont Inn & Suites Hattiesburg  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Baymont Inn & Suites Hattiesburg  Value
1.05 1 of 5 stars

“Not so great”

  , Richmond
My boyfriend and I are originally from Madison so now that we live in CA, we try to make it home as much as possible to visit our families who still live in WI. Every time we come to visit, we always stay at the Baymont Inn on the west side. The staff was always very friendly and we actually became familiar faces to them after our previous visits which provided comfort and made us feel more at home.The bartender was also amazing and very easy to talk to. Prices were affordable, great location, variety of amenities such as pool, sauna, bar, etc. However, on our last recent visit in october of 2012, our experience was completely opposite. I booked our reservation online about a month in advance. Prices were more expensive than usual but I expected that due to the events taking place at the time near by. So I booked a special deal which was stay 3 nights, get 20% off. I didnt get the normal room that we usually get bc they were already taken and I wasnt going to pay the $200/night when its normally around 70-80/night. Anyways, we arrived in town a few days prior to our reservation and decided to try and see how much it would be to add another night for 1 day earlier than my original reservation. I was on the phone with customer service checking out rates for what it may be. The guy on the phone didnt understand english very well and I had a hard time understanding him throughout our 20 min phone call. In result, he searched around for deals and at the end told me there was no rooms available for that day. So I said okay, well thanks anyways and hung up. We go to check into our normal reservation the next day but check-in isnt until 3 and we arrived at 2:30ish so I asked if we could check in a little bit earlier and the general manager, Andy told me "yeah checking in early wont be a problem bc you were suppose to be here yesterday" Of course I was shocked and confused and showed him my original receipt/confirmation for my reservation. Then he started getting all defensive, throwing his hands up and pretty much copped an attitude with me and told me well theres nothing I can do sorry. I was so pissed off bc I then realized that the idiot on the phone that I had been talking to booked me for the night I had inquired for and CHARGED my credit card without my permission. Not only was I charged for the extra night I didnt confirm, I was charged a "NOSHOW" fee for not checking in that day. Also, they charged my credit card $600 when my res was only $350.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.