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Baymont Inn & Suites Florence

1826 West Lucas Street, Florence, SC 29501 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Baymont Inn & Suites Florence
  • Phone Numbers
      Phone: 1-843-468-9994
      Fax: 1-843-468-9993
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
1826 West Lucas Street Florence, SC 29501

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Baymont Inn & Suites Florence  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Baymont Inn & Suites Florence  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Baymont Inn & Suites Florence  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Baymont Inn & Suites Florence  Service
4.05 Average TripAdvisor SleepQuality Rating of 4 of 5 for Baymont Inn & Suites Florence  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Baymont Inn & Suites Florence  Value
3.05 3 of 5 stars

“Tread lightly!!”

  , Austin
I normally don't do reviews but I went against my better judgment and previous reviews and reserved a room here. Honestly, for the price, you get what you pay for. I reserved the room online-no problems there. I was driving from Virginia, so I knew I would get there late. Call the hotel and let them know I will have a late arrival-which was about 10 pm. I arrive to the hotel and the lady at the front desk says I was booked twice but she would handle it because they have been having "computer glitches." I say "fine" and move on with my life. Fast forward to check out. Lo and behold, I was charged twice and my account is now in overdraft. So not only did they charge me twice but they did an additional overnight charge so I was charged about 500 bucks. I let Mindi at the front desk know and she was so very helpful. She did everything she could to help. The manager TAMMY on the other hand was mean, rude and dismissive. She tried to basically blow me off and told me to bring a bank statement with proof. I stayed behind that desk on the morning of check out to handle a situation that this hotel screwed up on and then Tammy continues to put the blame on me and acts as if she is doing ME a favor. I'm sorry Tammy, but I'm certain that my maturity level is higher than yours and the way you spoke to me was extremely unacceptable. If it wasn't for Mindi and the lady who served at the breakfast counter, this hotel would be complete trash and an utter disaster.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.