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Baymont Inn & Suites Florence

1826 West Lucas Street, Florence, SC 29501 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Baymont Inn & Suites Florence
  • Phone Numbers
      Phone: 1-843-468-9994
      Fax: 1-843-468-9993
  • Pets are allowed, maximum weight 15 lbs. $15 fee per night. ADA-defined service animals are also welcome at this hotel.

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
1826 West Lucas Street Florence, SC 29501

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Baymont Inn & Suites Florence  Cleanliness
2.05 Average TripAdvisor Location Rating of 2 of 5 for Baymont Inn & Suites Florence  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Baymont Inn & Suites Florence  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Baymont Inn & Suites Florence  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Baymont Inn & Suites Florence  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Baymont Inn & Suites Florence  Value
1.05 1 of 5 stars

“This hotel is a dump and the service is horrible”

  , Minneapolis
My experience at this hotel was absolutely horrendous from my first phone call. I arrived at the BWI airport at about 10:45PM and called the hotel to find out where to go to catch the hotel shuttle. The man that answered the phone was incredible rude and condescending to me when I was trying to figure out where to go. He told me that it wasn't hard to figure out and I was making it more complicated than it needed to be. Mind you it was late at night, I had never been to this airport and there was no one around. I checked in around 11:30PM 3/2/13. When I arrived at the hotel I asked the man at the front desk if he was the person I spoke to on the phone. He told me he was. I told him that I didn't appreciate his rudeness to me and didn't deserve to be talked to that way when I was just trying to figure out where to go. He didn't even try to apologize; he had the nerve to continually interrupt me and tell me how he wasn't being rude and that it wasn't hard to figure out where to go. When I took the elevator up to my room there was an overpowering smell of smoke in the elevator and in the hallway, not just cigarette smoke but marijuana smoke as well. Even when I got into my nonsmoking room the smell was still overpowering. When I went to sit down on my bed I saw a bunch of little specks of stuff on the spread...it could've been crumbs or bugs. There was also cigarette ash on the bedspread. II went downstairs to get another room and he told me he was sold out and he could cancel my reservation. At this point it was 12:00AM. I asked him where I would go? He didn't offer any alternatives. He then "found" a room on the 2nd floor. This room wasn't much better, there were crumbs all over the floor and the sheets were wrinkled. But I had no choice. All night long I smelled smoke from the hallway, opening/closing of doors and banging noises from the room to the right of me and above me. I maybe slept 2 hours. I decided to just get up and have breakfast at 5:00AM because the hotel booklet said breakfast started at 4:30AM. It wasn't ready. When I called down and ask where breakfast was, the same guy said it didn't start until 6:00AM. I told him that wasn't what it said in the booklet. He didn't seem to care and said it would be 6:00AM soon enough. The only slightly positive remarks I have about this hotel is the lady at the front desk in the morning was pleasant and the driver that drove me to the Amtrak station was very friendly.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.