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Baymont Inn and Suites Lubbock

3901 19th St, Lubbock, TX 79410 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.05Average TripAdvisor Overall Rating of 3.0 of 5 for Baymont Inn and Suites Lubbock
  • Phone Numbers
      Phone: 1-806-792-5181
      Fax: 1-806-792-1319
  • No smoking
  • Up to 2 pets are allowed for a non-refundable charge of $10 per night. ADA defined service animals are also welcome at this hotel.

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
3901 19th St Lubbock, TX 79410

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Baymont Inn and Suites Lubbock  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Baymont Inn and Suites Lubbock  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Baymont Inn and Suites Lubbock  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Baymont Inn and Suites Lubbock  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Baymont Inn and Suites Lubbock  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Baymont Inn and Suites Lubbock  Value
2.05 2 of 5 stars

“I try hard not to say bad things about anything but since I...”

 
I try hard not to say bad things about anything but since I got a survey, here goes: Making reservations: I was on their website looking at rooms/prices. Site said $75. Decided to call to see if there was a better 'last minute' rate since it was the night before our arrival. The guy said the rate was $89. ? Told him about the price on THEIR website and he reluctantly honored it but I made the reservations online anyway. Arrival: the smell when we walked in the door almost made me turn around and leave. The bar in the upstairs lobby allows smoking and even though it's an enclosed room, the mix of the stale smoke with whatever they were using to mask the smell permeated the hotel and was horrible. The room: we couldn't keep our curtains open because of the design of the hotel - the rooms look straight into the windows of other rooms across the narrow courtyard. The actual room wasn't bad. Sleeping was fine. Shower in the morning: literally no hot water. None. Husband had plenty later on, tho. At check in, told them I would pay cash and not to run my credit card. It was noted on my acct. When I turned in my keys at check out, they'd run my credit card. Didn't trust them at that point to attempt a refund. Afraid I'd end up paying twice. Only good note: we misunderstood and thought breakfast was over at 10:30 when it was actually 10:00. We got there at 10:10 and a nice lady was putting everything away but very sweetly stopped to offer us whatever she had left. She couldn't have been nicer. She said she was actually the sales manager because the breakfast person didn't show up. Kudos to her.

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