Baymont Inn & Suites DeKalb

1314 W Lincoln Highway, Dekalb, IL 60115 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
2.05Average TripAdvisor Overall Rating of 2.0 of 5 for Baymont Inn & Suites DeKalb
Baymont Inn & Suites DeKalb
  • Phone Numbers
      Phone: 1-815-748-7100
      Fax: 1-815-756-5047
  • Maximum 2 pets are allowed for a non-refundable charge of $20 per pet per stay. Pet Sanitation Fee is $200 if applicable. ADA defined service animals are also welcome at this hotel.

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
1314 W Lincoln Highway Dekalb, IL 60115

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Baymont Inn & Suites DeKalb  Cleanliness
2.05 Average TripAdvisor Location Rating of 2 of 5 for Baymont Inn & Suites DeKalb  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Baymont Inn & Suites DeKalb  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Baymont Inn & Suites DeKalb  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Baymont Inn & Suites DeKalb  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Baymont Inn & Suites DeKalb  Value
2.05 2 of 5 stars

“We were underwhelmed!!!”

  , Summerfield
I had a higher expectation for a Wyndham brand hotel, but my family and I were totally underwhelmed by our first (and last) Baymont experience. Better road signage would have helped; sign was too small. It was an older, smaller establishment, reasonably clean, but the room (2 Q beds) was cramped feeling. The bathroom door scraped the floor, so you couldn't put a bath rug/towel down when you stepped out of the tub/shower--very annoying! After the 2nd day, the toilet wouldn't complete its flushing. Both the swimming pool & hot tub were filthy/nasty; granddaughter's eye became inflamed after swimming in the pool. On our 2nd day, I left a note for "Ms. Maid" to leave us 5 towel and 5 washcloths instead of the regular 3; none was received and I had to go to the front desk to get them. On the 3rd day, the "Maid" knocked on the door and asked if we needed any additional towels & I told her yes, we still needed 5 of each and to come back in about 10 minutes to clean the room as we were just about to leave. That evening we returned to the room still in a mess, trash cans overflowing, but 3 more sets of towels and wash cloths at the foot of one of the beds. I was livid!!!!! When I went to the front desk to find out why I was paying for a room that I expected to be cleaned up only to find it the same mess as when we left, front desk said the note on their cleaning report stated I "declined service." At breakfast the 2nd morning, the waffle mix ran out; the kitchen made up a new batch begrudgingly. And the icing on the cake: my 7 & 9-year old grandchildren saw one person about to clean a room and asked, "Are you the only maid that has to clean all these rooms?" To which she responded attitudinally, "There aren't any 'maids' here!" If she isn't happy to have a job and can't be any friendlier than that, maybe she should find another line of work. About the best experiences at this motel was the interactions of Jill & Jean at the front desk who were very helpful in trying to rectify the misdeeds to the "maids." We had no idea what else to call them and neither did the front desk. So what is their title??? It can't be "house" keeper--it's a motel! There are a number of other lodging choices in LaGrange. Surely one of them has to be a better choice than this one!!!

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