Baymont Inn & Suites Cambridge

Dear Guest,I would like to begin by apologizing for all the inconveniences. Thank you for taking the time to write a review. We view your evaluation as valuable tool to help us improve the quality of our service. I have looked into the issues and have addressed them with the staff and the appropriate action has been taken. The Baymont Inn & Suites is under new ownership and management and many improvements are under way. The property is in the process of being renovated. These renovations include new wall treatments and color schemes and new carpeting throughout the building. New Sealy Pillow top mattresses and bedding, flat screen TVs with hd cable service from Time Warner Cable and the area's fastest available WI-FI are some of the additional improvements that will be taking place over the next few months. Already, our breakfast bar has been expanded to include a selection of omelets, scrambled eggs, hard boiled eggs, sausage patties and links, sausage gravy and biscuits, assorted pastries, waffles, fresh fruit and more. Feedback such as yours is valuable to us and helps us improve the quality of our service and although your previous stay was not to your satisfaction we look forward to you giving us another chance to provide you with a quality guest experience. Truly Yours,Hemali PatelGeneral Manager « hide

Dear Guest,Please let me take this opportunity to express my deepest regrets that your stay at this property was not to your satisfaction. The Baymont Inn & Suites is under new ownership and management and many improvements are under way. The property is in the process of being renovated. These renovations include new wall treatments and color schemes and new carpeting throughout the building. New Sealy Pillow top mattresses and bedding, flat screen TVs with hd cable service from Time Warner Cable and the area's fastest available WI-FI are some of the additional improvements that will be taking place over the next few months. Already, our breakfast bar has been expanded to include a selection of omelets, scrambled eggs, hard boiled eggs, sausage patties and links, sausage gravy and biscuits, assorted pastries, waffles, fresh fruit and more. Feedback such as yours is valuable to us and helps us improve the quality of our service and although your previous stay was not to your satisfaction. .I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.we look forward to you giving us another chance to provide you with a quality guest experience.Truly Yours,Hemali Patel General Manager « hide