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Baymont Inn & Suites Florence

1826 West Lucas Street, Florence, SC 29501 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Baymont Inn & Suites Florence
  • Phone Numbers
      Phone: 1-843-468-9994
      Fax: 1-843-468-9993
  • Pets are allowed, maximum weight 15 lbs. $15 fee per night. ADA-defined service animals are also welcome at this hotel.

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
1826 West Lucas Street Florence, SC 29501

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Baymont Inn & Suites Florence  Cleanliness
2.05 Average TripAdvisor Location Rating of 2 of 5 for Baymont Inn & Suites Florence  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Baymont Inn & Suites Florence  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Baymont Inn & Suites Florence  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Baymont Inn & Suites Florence  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Baymont Inn & Suites Florence  Value
2.05 2 of 5 stars

“The guy at the front desk was not customer orinted. After...”

  , Locust Grove
The guy at the front desk was not customer orinted. After I prepaid for a room using Price Line which should have given me the option to choose between a King room or 2 double beds instead when I went to the hotel, the representative Alex wanted to charge me $20/night to change from a King room to 2 double beds. I have never heard of this in my life. This was terrible customer service and a way for them to collect additional fees. I asked to speak to a manager but she (Kandae I believe) wasn't available. I found out later that she was not only the manager but the owner of Baymont. Her name was listed as the manager on duty but she was never available. We spent almost 2 hours to get this resolved and still Alex was trying to blame Priceline and Priceline was saying it's the hotel's discretion to change room type. Please be aware when you book hotels on priceline to ensure you have the option to select your room type. Again, I have never had this problem before because usually you can change from a King to 2 double beds or from 2 double beds to a King size bed. They have lost me as a customer for life. I will never stay at another Baymont Inn and Suites again. This was terrible service, they wasted my time, and threw my entire day off.

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5.0 of 5 stars

 

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.