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Baymont Inn & Suites Florence

1826 West Lucas Street, Florence, SC 29501 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Baymont Inn & Suites Florence
  • Phone Numbers
      Phone: 1-843-468-9994
      Fax: 1-843-468-9993
  • Pets are allowed, maximum weight 15 lbs. $15 fee per night. ADA-defined service animals are also welcome at this hotel.

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
1826 West Lucas Street Florence, SC 29501

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Baymont Inn & Suites Florence  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Baymont Inn & Suites Florence  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Baymont Inn & Suites Florence  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Baymont Inn & Suites Florence  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Baymont Inn & Suites Florence  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Baymont Inn & Suites Florence  Value
2.05 2 of 5 stars

“Poor Service”

  , Conway
Our stay started out poor and did not improve from there. We had two rooms reserved on the ground floor because we had handicapped people in our party. We arrived to be told that they only had one ground floor room and one up-stairs room, in a hotel with no elevator. Our credit card was also over charged because they "automatically" charged our reserving card even though they said that we could choose to pay differently when we got there which is what we had planned to do, thus causing over $300 of ours to be held in limbo between the hotel and our credit union that we needed for food and gas for our visit. After a frustrating check-in, we went to our room to discover the roll-away bed we requested (and thought we had paid for) was not there. Turns out we would have to pan an extra $60 now if we still wanted it, on top of a $350 room to start with. The second night of our stay included free pizza (which use to be one pizza per room), but come to find out it now meant that its a first-come first-served pizza dinner that we arrived to in just enough time to get some of the cheese that was stuck to the cardboard and a few stray pieces to feed 5 adults. On the third day of our stay I was changing clothes in our hotel room when housekeeping stopped by. They knocked three times, all of which I responded with a LOUD "DO NOT COME IN!" only to be walked in on anyway by the housekeeper in my birthday suit. Finally, Even though check out is not until Noon, our keys locked us out of the hotel while trying to load up our cars at 10am. All-in-all, we will be looking to stay in another hotel next year. Sad, because this was the fifth year in a row we had stayed at the Baymont, and each year it has been getting progressively worse.

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