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Baymont Inn & Suites Metropolis

203 E Front St, Metropolis, IL 62960 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Baymont Inn & Suites Metropolis
  • Phone Numbers
      Phone: 1-618-524-5678
      Fax: 1-618-524-2225
  • Maximum of two pets are allowed for a non-refundable charge of $10 per pet pet stay. ADA defined service animals are also welcome at this hotel.

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
203 E Front St Metropolis, IL 62960

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Baymont Inn & Suites Metropolis  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Baymont Inn & Suites Metropolis  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Baymont Inn & Suites Metropolis  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Baymont Inn & Suites Metropolis  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Baymont Inn & Suites Metropolis  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Baymont Inn & Suites Metropolis  Value
1.05 1 of 5 stars

“Need to learn how to clean”

  , Elgin
Each year we visit our grandchildren that live in the area. Last year we stayed at the hotel and we were relatively happy about the stay, one day they did not clean the room and just assumed it was because we left the room too late. This year I requested an early check in and was told to call while we were on our way. We started out late so getting there at 2:30 should not have really been an issue. When we got there the housekeeping staff was smoking at the entrance to the hotel were we had to walk past them to get in and go through their smoke. The front desk said our room wasn't ready yet and they would need an hour. Check in is supposed to be 3:00, I asked, not 3:30. Finally able to check in at 3:30 and room seemed ok. Went to the pool with the grand-kids and it sure wasn't very clean, not well taken care of and hair was floating in it. We dealt with it for a while but then left the hotel for the remainder of the evening. The next day we left the room at 10 AM, came back at 3 and the room was not cleaned yet. I called to the front desk and said we needed it cleaned and would be gone for an hour or so. We went to the pool with the kids, pool seemed better but still not really clean. While at the pool we kept seeing the cleaning staff hanging out at the entrance and smoking the entire time we were there. Went back to the room and still not cleaned. I complained to the front desk about our room and the fact that we have been watching the cleaning staff spend the last hour hanging out and smoking at the entrance to the hotel, and they that seemed surprised it was still not completed. On our way to dinner we decided to find another hotel. We were supposed to stay three nights, ended up leaving after the first. I would suggest they fire the manager and either get control of the staff they have or replace them all.

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