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Baymont Inn & Suites Florence

1826 West Lucas Street, Florence, SC 29501 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Baymont Inn & Suites Florence
  • Phone Numbers
      Phone: 1-843-468-9994
      Fax: 1-843-468-9993
  • Pets are allowed, maximum weight 15 lbs. $15 fee per night. ADA-defined service animals are also welcome at this hotel.

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
1826 West Lucas Street Florence, SC 29501

TripAdvisor Traveler Rating:

5.05 Average TripAdvisor Cleanliness Rating of 5 of 5 for Baymont Inn & Suites Florence  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Baymont Inn & Suites Florence  Location
5.05 Average TripAdvisor Rooms Rating of 5 of 5 for Baymont Inn & Suites Florence  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Baymont Inn & Suites Florence  Service
5.05 Average TripAdvisor SleepQuality Rating of 5 of 5 for Baymont Inn & Suites Florence  SleepQuality
5.05 Average TripAdvisor Value Rating of 5 of 5 for Baymont Inn & Suites Florence  Value
1.05 1 of 5 stars

“Poor Customer Service ruined otherwise nice stay”

  , Whitehouse
Needed 2 beds because me and my traveling companion are not intimate, and was told all 2 bed rooms were booked, except for suites. Agreed to rent a suite for an additional price, and I was given key to suite.Went to supper, was called at supper and asked to stop at front desk when I returned. At front desk, the worker told me she called the manager to see how to ring up the extra charge for the suite, and the manager said they couldn't honor the agreement at that price. I would need to cancel and book a suite at a price almost twice as much.I declined to do that, returned the suite key and was given a room with a single bed.HORRIBLE customer service. Although I always stay here the two or 3 times a year when I am in town and got two other friends to get 2 other rooms here for this trip, I'll not return. The facility is nice enough, the staff is friendly enough, but failing to honor commitments displays a lack of integrity that I will not tolerate. It won't help me, because I will not be staying here again, but perhaps management will learn from this and not offer deals they will not honor, especially just because it was a price issue. Had it been a more legitimate issue, I would be more understanding.

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