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Baymont Inn and Suites Augusta West

629 NW Frontage Road, **NEWLY RENOVATED**, Augusta, GA 30907 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Baymont Inn and Suites Augusta West
  • Phone Numbers
      Phone: 1-706-855-6060
      Fax: 1-706-855-8008
  • No Pets Allowed

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
629 NW Frontage Road, **NEWLY RENOVATED**| Augusta, GA 30907

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Baymont Inn and Suites Augusta West  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Baymont Inn and Suites Augusta West  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Baymont Inn and Suites Augusta West  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Baymont Inn and Suites Augusta West  Service
4.05 Average TripAdvisor SleepQuality Rating of 4 of 5 for Baymont Inn and Suites Augusta West  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Baymont Inn and Suites Augusta West  Value
2.05 2 of 5 stars

“Missing customer service and cleanliness”

  , Franklin
I knew this was an older hotel, so I wasn't concerned if everything wasn't new and updated. However, the two important things to me in a hotel were missing: customer service and cleanliness. The gentleman behind the counter barely greeted us when we checked in, never smiled or made us feel welcome. I later found out he was the manager. :| We got to our room and it seemed nice enough (king suite). I had to clean up old donuts that were on the floor right under the couch (who knows how long they had been there), replace the toiled paper when we went into the bathroom (2 pieces left on roll), call for 2 more towels (only 2 in a room with 4 people) and call down for sheets/blankets for the pull out couch bed. I had to wait an hour for the bedding as the manager was the only one working that night and was waiting on someone to get into work. The bottom of the tub was peeling off as well and the vents had layers of dusk caked on them. There was never an apology for the wait times or lack of service. The second night we checked my mom into her room and it smelled like smoke. This is supposed to be a non-smoking hotel as well as signs saying "no smoking" in the room. She also noticed ashes on one of the comforters. When we went down to get her another room, nobody apologized. They just gave us new room keys to a different room. The bed was comfortable, the suite was spacious and it was quiet, so it handled my basic needs. The breakfast in the morning was decent as well. No friendliness from staff at any time. If you *had* to stay somewhere and other places are booked, this place will do, but don't expect stellar treatment and check your room thoroughly.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.