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Baymont Inn & Suites Florence

1826 West Lucas Street, Florence, SC 29501 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Baymont Inn & Suites Florence
  • Phone Numbers
      Phone: 1-843-468-9994
      Fax: 1-843-468-9993
  • Pets are allowed, maximum weight 15 lbs. $15 fee per night. ADA-defined service animals are also welcome at this hotel.

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
1826 West Lucas Street Florence, SC 29501

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Baymont Inn & Suites Florence  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Baymont Inn & Suites Florence  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Baymont Inn & Suites Florence  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Baymont Inn & Suites Florence  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Baymont Inn & Suites Florence  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Baymont Inn & Suites Florence  Value
2.05 2 of 5 stars

“Customer Service is KEY to a great Hotel”

  , Greenville
I stayed in this hotel while traveling from South Carolina to Alabama to return my kids back to their dad. I called the front desk to ask for some towels, because my kids bathed the night before, they used all the towels. I spoke to a gentleman (who hardly spoke english) and I thought he said he would bring some in a few minutes. 30 minutes went by and I called the front desk back. The lady who answered the phone said "we don't bring towels to you, you have to come to the front desk to get them". So what do I do? Wake my sleeping children to go to the front desk or leave them alone?? When I arrived at the front desk, the front desk lady was talking with a lady who was sweeping the lobby. Why couldn't the lady sweeping the floor adhere to their guests? I have never stayed in a hotel where you have to go to the front desk, in the rain, to get towels. I will pay the extra $10 or $20 to stay somewhere that has higher standards in customer service if this is how they treat their guests. Although I will say, the lady who checked us in (Ashley) was very nice. I asked her if there were pizza places around to order. She called in the order and called me when it was ready to be picked up. She was very nice. Maybe the Customer Service is not the HOTEL, but who works there.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.