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Baymont Inn & Suites Florence

1826 West Lucas Street, Florence, SC 29501 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Baymont Inn & Suites Florence
  • Phone Numbers
      Phone: 1-843-468-9994
      Fax: 1-843-468-9993
  • Pets are allowed, maximum weight 15 lbs. $15 fee per night. ADA-defined service animals are also welcome at this hotel.

Baymont Inn & Suites
  • Experience Hometown Hospitality with a smile
  • FREE breakfast & FREE wireless internet
  • Most locations have pools, fitness & business
  • centers to help you feel right at home.
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Traveler Reviews brought to you by
1826 West Lucas Street Florence, SC 29501

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Baymont Inn & Suites Florence  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Baymont Inn & Suites Florence  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Baymont Inn & Suites Florence  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Baymont Inn & Suites Florence  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Baymont Inn & Suites Florence  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Baymont Inn & Suites Florence  Value
1.05 1 of 5 stars

“Terrible experience, will never stay at a Baymont Inn ever again!”

  , Powell
I called to cancel one of my nights stay because we only needed to be in the area for one night instead of 2. When I called, "Angel" who was the receptionist, threatened to contact their corporate attorneys and sue me if I canceled Friday night. She told me I had to cancel 30 days in advance and when I asked for manager/supervisor she told me there was no one there "in charge". I asked for a number of anyone in a supervisory role and she would not give me any information. I called the customer service number listed on the webpage and I was told I had until 6:00 PM the the night before we were supposed to check in to cancel so they were able to switch my reservation. Angel added the day back to my stay without my knowledge and authorized my credit card without my knowledge. After arguing with her that doing this without my knowledge is fraudulent she finally canceled the one night of our stay. When we checked in she was at the front desk and was cursing from behind the desk and there were guests there in the lobby and many of them had children with them as well. She has no idea of what professionalism is and is extremely unfriendly and disrespectful The hallway that our room was in had dirty towels in front of a lot of the rooms and I just felt like the hotel was dirty because of that. The actual room was fairly clean, but the rest of the hotel was terrible. We paid $100 to stay there and this hotel is much more like a $50/night hotel.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.